The complaints framework is approved in principle. Online and email submissions remain inactive until the official contact channel is verified.
Concerns that may be reviewed
Editorial complaints may concern factual accuracy, fairness, privacy, attribution, images, corrections or the distinction between news, opinion and commercial material.
Information normally needed
A useful complaint identifies the article URL or title, publication date, the precise passage or decision at issue, supporting evidence, the requested outcome and a safe way to contact the complainant.
Review, escalation and editorial responsibility
The relevant editor should review a complaint using the available evidence and revision history. Escalation is available to the Editor-in-Chief or a delegated senior editor. Any resulting correction should follow the Corrections Policy and newsroom audit process.
Submission status
No complaints form is active and no response deadline is promised. The intended official email, info@bnctv.tv, will not be presented as an operational complaints channel until delivery is verified.